Collectively TLC's management team has over 30 years experience of in social care. The business founder & first point of contact is Brenda Tutin.
Is a qualified nurse and also holds a Certificate in Social Services Management. Before establishing TLC, she spent 33 years working in social services for Leeds City Council where she gained invaluable experience working in a number of management and project specific roles for older people with Dementia. Her role at TLC includes Care Quality Commission (CQC) compliances, financial management, marketing and recruitment.
"Our experience means we recognise the skills and character required by our front line care and support team. Whilst basic checks and qualifications are essential, in our business it's all about personality. Our staff understand, without being patronising; they provide support without taking away clients' skills."
We measure the way we deliver care by ensuring that all staff members have the right temperament and attitude in the first place. Then we train, monitor and supervise our staff closely and effectively.
Care and Personal Support Assistants
The people who work for Trust Life Care are the foundation of our services. Every person is individually interviewed by the team. All workers have to provide 2 satisfactory professional references as well as a character reference. We carry out an Enhanced CRB check - which includes the list for the Protection of Vulnerable Adults.
All employees attend an extensive induction training course which includes -
- Manual Handling & Hoist
- First Aid
- Lone Working
- Safeguarding Vulnerable Adults
- Communicating Effectively
Some staff will specialise in care of people with dementia - these staff have specific courses to attend in managing behaviour and understanding dementia.
All care staff have to have NVQ level 2 in Health and Social Care before we employ them.
We have regular supervision meetings with individual staff to maintain quality of service.
